Frequently Asked Questions

Questions about our Websites for Business? Our FAQs provide answers to the most common queries. You can also contact our expert support team at any time.

How Long Does It Take To Create A Website?

The length of time it takes to create a fully functional website is based on several factors. Custom design work can take anywhere from 1 - 4 weeks, depending on the complexity of the design and the number of revisions you require. The development phase requires an additional 1 - 6 weeks, depending on the number of pages, and the functionality required. Of course, these are general guidelines, and we will make every effort to meet the timeframe you have in mind.

What Kind Of Technology Do You Support?

We specialise in building sites with the  Drupal Content Management System alongside HTML 5, CSS,  JavaScript  and PHP. Although it's unlikely, if there's something we can't do, we can reach out to our network of partners for additional services (at no additional cost to you).

Can I See My Website While It's In Progress?

Absolutely! In fact, we encourage it. We build your website on our development server and provide you with a username and password so that you can log in and monitor the progress of your site. During this phase, we encourage your feedback if something isn't quite the way you envisioned it or if you've changed your mind. Once your site is ready and you have provided your approval, we release it live on your server and submit your URL to the major search engines.

How Many Changes Can I Make To My Site Without Additional Cost?

We give as much latitude as we possibly can. After you've identified the general format and colour schemes of your preferred design, we'll complete up to 2 rounds of major revisions at no charge. All minor revisions are provided at no charge.

Are Any Other Services Included In Your Web Design And Development Costs?

Yes, our web design and development service include configuration of your email accounts, detailed monthly traffic reports and basic search engine optimization services. Basic SEO includes submission of your site to the major search engines, and the setup of your primary metatag information (Page Title, Description and Keywords). Additionally, your site is built from the ground up with search engine friendly technologies and methods.

I Need Some Changes On My Website Or Template. Do You Provide That Service?

Yes we offer a range of website services packages visit our Website Maintenance page to learn more about what we offer in this area.

Web site maintenance and updates can be conducted on your existing website as and when required. Updates are usually completed within 48 hours of your request. All maintenance work undertaken is charged at an hourly rate of £36.00, and billed in 20 minute increments. Invoices are issued on the 1st and 15th of the month. Any maintenance requested for completion outside office hours will incur additional charges. If you want something a little different, that's fine too, let us know what you require and we'll provide a bespoke quote tailored to your needs.

Website Maintenance Agreements

Web site maintenance can be very time consuming but is vitally important to the lifespan of the web site. Constantly changing content provides new stimulus for the site visitor, engaging their curiosity and interest" Keeping the web site fresh and update ensures your visitors not only return but recommend your site others. We provide several options for our customers to keep their web site in tip-top condition, update and accurate on a regular basis. Sirius Solutions - providing the web site you want, how you want, when you need it.

Frequently Asked Questions

Questions about Website Maintenance? Our FAQs provide answers to the most common queries. You can also contact our expert support team at any time.

What Does Each Hour Get Me?

We bill by the hour (in 20 min blocks), a minimum of 1 hour. We log everything in an hour log and bill at the end of the month. We also strictly enforce that all updates under 3 hours require 2 days for completion and updates over 3 hours up to 10 days.

In general, we don't conduct updates sent that day and charge extra for next day rush updates. This serves all our customers well and ensures that those who submit update requests in advance aren't pushed to the back of the queue by last-minute updates from other customers. It pays to be prepared. We endeavour to provide the best service possible for all of our customers and will update your requests as quickly as possible.

This is important to ensure that 'Client's don't wait to send updates the day before they need them, therefore interrupting the design schedule of existing projects. The majority of our 'Client's sites are on CMS systems, so they are able to perform the updates themselves, this is more for the 'Client's who find it difficult or aren't interested or too busy and need something more than a regular update.

What IS Included In The Web Maintenance Agreement?

Provided below are examples of what you could use your update time for. They are examples and as such, you can mix and match as you see fit. All updates and alterations include coding, testing and uploading.

Web site updates include:

• Text changes- Any text- eg: Posting company news or articles ('Client' supplied text).
• Adding links to other pages or web sites
• Set up your email accounts
• Picture changes- replacing content with new ('Client' supplied images).
• Graphic changes- replacing content with new ('Client' supplied images).
• Adding necessary scripts or website applications
• Creating site back-ups
• Keep © notice up to date
• Creation of ads or teasers on the home page (One per month)*
• Marketing advice and suggestions to encourage visitors to spend more time on the site.
• If Drupal content management is used
• Security updates
• Addition and removal of users to the system
• Change user details
• Changing permissions and access

 

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* Please Note! The creation of new graphical artwork such as small ads or retouched photos for use on the web site will be charged at £40.00 per hour. (minimum 1-hour charge- thereafter in 30-minute blocks)

What IS NOT Included In The Web Maintenance Agreement?

Web design maintenance does not include the following:

• New web pages or template design or redesign of any kind
• Custom script design
• Hosting
• Generation of large scale I full page redesign of adverts or artwork

Examples of what you could have in each hour:

Provided below are examples of what you could use you update time for. They are examples and as such, you can mix and match as you see fit. All updates and alterations include coding, testing and uploading.

Example 1

• Slot 1 - Image update - photo added to site
• Slot 2 - Textual update - paragraph or section added
• Slot 3 - Link change - point to existing pages or external website

Example 2

• Slot 1 - Site backup
• Slot 2 - PDF Creation and upload
• Slot 3 - Link change - point to existing pages or external website

Example 3

• Change login details 
• Create teaser
• Set up email accounts