Privacy Policy

We are firmly committed to protecting your privacy.

If you do not accept this Privacy Statement, please stop using our website (the "Website") and do not make any further use of it.  If you continue to access and use the Website, this will constitute your acceptance of this Privacy Statement.

In this Privacy Statement, the terms personal data and processing have the same meaning as in the Data Protection Act 1998.

We may revise this Privacy Statement at any time by amending this page, you must check this page from time to time to take notice of any changes We make, as they are binding on you (save that the changes will not apply in respect of personal data already collected about you, unless the changes give you extra rights).

 

Protecting Your Privacy

At Sirius Solutions, we are 100% committed to protecting the privacy and security of our customers and site visitors (yep, we mean you). The Sirius Solutions team members are customers themselves, of both Sirius Solutions and other internet sites – so we totally appreciate and respect how important privacy is. If you have any questions about how we Protect Your Privacy, drop us a line at dataprotection@siriussolutions.co.uk

For all our services, the data controller — the company that’s responsible for your privacy— is Sirius Solutions.

 

How we use your information
We use your information in a number of different ways — what we do depends on the information. The tables below set this out in detail, showing what we do, and why we do it.

Your name and contact details

How we use your name & contact details

Why?

Deliver your purchases to you

We’ve got to do this to perform our contract with you (it’s a bit hard to send your order if we don’t use your name and contact details!)

Send you service messages by text, e-mail or through our app, such as order updates

We’ve got to do this to perform our contract with you (so you can tell when your order is coming)
Sending you information by email, SMS, or post, about our new products and services To keep you up to date. We only send this with your permission
Fraud prevention and detection To prevent and detect fraud against either you or Sirius Solutions – unfortunate, but absolutely essential
Showing you siriussolutions.co.uk adverts as your browse the web So you can see our latest products and deals
Finding out what you, and other customers, like To ensure we are giving you what you want, and to stay ahead of the competition

 

Your date of birth information

How we use your date of birth Why?
Fraud prevention and detection To prevent and detect fraud against either you or Sirius Solutions – unfortunate, but absolutely essential

Your payment information

This means your card’s security/CVV code, don’t worry, we don’t keep them.

How we use your payment information

Why?

Take payment, and give refunds

We’ve got to do this to perform our contract with you — we’re not giving all our stuff away!

Fraud prevention and detection

To prevent and detect fraud against either you or Sirius Solutions – unfortunate, but absolutely essential

 

How we use your contact history Why?
Provide customer service and support We’ve got to do this to perform our contract with you, after all, you expect the best service from us
Train our staff So that, when you contact us, you get the best possible customer service

 

How we use your purchase history and saved items Why?
Sell you things We’ve got to do this to perform our contract with you — if you can’t put stuff into a basket, you can’t buy it!
Provide customer service and support, and handle returns We’ve got to do this to perform our contract with you
Finding out what you, and other customers, like To ensure we are giving you what you want, and to stay ahead of the competition

 

How we use information about your phone or laptop, and how you use our website and app Why?
Improve our website and set default options for you (such as language and currency) To give you the best possible shopping experience
Protect our website To prevent and detect fraud against either you or Sirius Solutions – unfortunate, but absolutely essential — and to meet our legal obligations about looking after your data

 

How we use information from accounts you link to us Why?
To enable you to log into our website simply and easily without having to create a specific account To make it easier for you to use siriussolutions.co.uk and purchase those items you want!
To provide product recommendations So you can quickly spot things which take your fancy

 

How we use your responses to surveys, competitions and promotions Why?
Run the survey, competition or promotion We’ve got to do this to perform our contract with you — if we can’t use your entry, you can’t possibly win!